Shipping and Return Policy
We specially package our chocolates for the climate, this may require a insulated box depending on destination and time of year. Upon your request, we’ll also include a gift card and message from you. We offer a variety of shipping options, including Second Day, Next Day, and Saturday delivery. We do not offer Sunday delivery. We cannot guarantee Monday delivery, as weather conditions sometimes prevent us from shipping over the weekend.
NOTE: Our daily order cut-off is 1 PM EST. Orders placed after 1 PM, will calculate as if the order were placed the following day. ie) If an order is placed with Next Day Delivery on Monday before 1 PM EST, the order will arrive the following day, which is Tuesday. If an order is placed with Next Day Delivery on Monday after 1 PM EST, the order will arrive the following business day, which is Wednesday.
This web site calculates shipping to Continental U.S. addresses only. International shipments actual shipping charges will be applied at the time of shipment. All orders to Alaska and Hawaii are shipped via Next Day Priority, and include a $15.00 surcharge to the Standard Delivery fee. Saturday delivery to these locations is not available. Please allow up to 7-business days for these shipments. Shipments to an APO/PO address must be sent via Standard Shipping and cannot be guaranteed to arrive by a specific date. These orders may take up to 14 business days.
We offer two approaches for choosing your delivery. “By Shipping Method” & “By Scheduled Delivery”. Choose the first method if you want your order to ship as soon as possible. Choose the second method if you want to schedule a future delivery date or date range.
The “By Shipping Method” option includes four choices:
Standard Shipping will arrive within 5-7 business days
2nd Day - If you place your order before 1 PM EST on Monday, Tuesday, or Wednesday, your order will ship the same day that it is received to arrive within 2 business days. If you place your order after 1 PM EST, your order will ship the next possible business day. Orders placed after 1pm EST on Wednesday may ship out the following Monday for arrival on the following Wednesday.
Next Day - If you place your order before 1 PM EST on Monday, Tuesday, Wednesday or Thursday, your order will be shipped the same day for arrival the next day. If you place your order after 1 PM EST, your order will ship the next possible business day. Orders placed after 1pm EST on Thursday will ship out the following Monday for arrival on Tuesday. NOTE: Due to the heat sensitivity and that our product is perishable, we do not ship over the weekends for arrival on Mondays.
Saturday Delivery – we are pleased to offer guaranteed Saturday delivery. Orders must be received by 1 PM EST on Friday in order to arrive the following Saturday.
The “By Scheduled Delivery” includes two primary choices: “Week Ending” and “On Exact Date”. With “Week Ending” you may select a future arrival date up to 1-year in the future. With this option you may select a date range only, and your order will arrive any day of the weekly range selected, Monday-Friday. This option uses the Standard Delivery method only.
With the “On Exact Date", we guarantee arrival on the exact date selected. Shipments with this method will be delivered using Next Day service for weekdays, and Saturday Next Day Service for Saturday deliveries. Our daily order cut-off is 1 PM EST. Please note, due to the heat sensitivity and that our product is perishable, we do not accept delivery for Mondays.
Shipping Costs (Per Shipment)
Your shipping cost and method can be selected and calculated prior to checkout to give you a total. Shipping costs will not exceed the amount quoted prior to checkout.
Return Policy: Our Unconditional Guarantee
We guarantee that your gift will arrive in perfect condition. If for any reason you are not completely satisfied with our products, simply return them to us for a prompt and courteous replacement, exchange, or refund